PULL&BEAR Reviews

DO NOT ORDER FROM THIS BRAND!! I wish I could rate them 0 out of 5. I placed on order last week and I was sent a mail stating I would receive my items today. I haven't gotten my order and the items haven't even been shipped from the warehouse. This is not the first time this is happening. The last time it happened I had to beg for my refund. this is definitely my last time ordering from this brand

Pretty much the same experience as all the other reviews unfortunately. Ordered a bikini- the top came the next day but no sign of the bottoms. I contacted customer service who claimed they were being processed in the warehouse - 7 days after the order was placed so quite what processes they were going through i dread to think. I would assume that this is actually code for we don’t know why your order hasn’t been sent and we don’t particularly want to look into it. Suffice to say I set off on my holidays with half a bikini and a bitter taste in my mouth. Not recommended!!

Terrible company who expect their customers to account for the companies own mistaken deliveries by refusing to provide a courier and expecting customers to dispatch and process the shipping themselves.

They then have selective choosing over their own policies and disclosed my account information to my partner (unlawfully).

A company which has no respect for the Consumer Rights Act or Data Protection Act.

Shambles of a company with no respect or concern for their customers.

One star as there is no option for zero stars. The clothes are so cheaply made and such fast fashion that they will not even deal with defective product. By the time you wear it, the store has already put it on sale and will only offer you a fraction of what you paid because it was on sale at a cheap price already. Customer Service was shockingly poor and just kept sending me in circles as needed to speak to a different person.

Pull and bear is name of trust. I have been using their products for a long time which made me understand how delicate and premium the clothings are.

Zara own this outfit so expect exactly the same customer service. Funny - both companies score 1.5 stars out of five on trustpilot!! The only way to get improvements with these arrogant companies is to boycott them now!

Dreadful service. For your own sanity avoid buying from this company and Zara. The customer care is shocking and to make matters worse management is not bothered by the terrible reviews - no one cares! Shockingly bad service.

Absolutely horrendous trying to navigate the website and trying to get a return. Impossible to navigate, impossible to get the promised free return. Sizing is out of whack. A XS is so small you have to 4 years old to fit.

Absolutely awful company. I payed for a dress and the one that came is completely different and also broken! Now trying to make a return online and the return application isn’t working. I am beyond angry.

I ordered a week ago and the order hadn’t even been dispatched. I have never seen such a slow service. Customer service say the same thing over and over, the order is being prepared but how can it take a whole week to just send it? This is the last time I buy from there

Do not order from this company. Shocking customer service. I paid for express delivery and items were not delivered. Pull and bear refuse to refund me as the goods had left their warehouse even though I have never received them. Tracking states in transit for 2 weeks now. They really couldn’t care less!

Terrible returns process. Thrown out of the chat several times by agents who clearly didn’t want to help and simply hung up. It shouldn’t be difficult for a disabled customer to be sent an In-Post locker returns label; I can’t walk to the Post Office which is why I requested the other method of return, more than four times I politely asked.

Will never shop here again.

Desagradables incoherentes..,especié cía horrible endiosados

Doesn't deserve even a single star!!!! worst customer service ever. I had shop with different retailers but this on beware people they doesn't care at all.

So bad!!!

I ordered a few tops and I would also like to say they took over a week to come. But anyway my top is faulty and the stitching has become undone so I contacted them. They told me they needed a picture of the whole top so I sent it and then I received a return confirmation even through I never agreed for a return!!!!!

Why should I have to go out of my way to post an item when it was literally their fault this is happening. I should be getting a refund and keeping the top. Now because of their mistake I should have to drive 30 mins to a post office? I don’t think so